Once you have booked your exam through our website, we will send you some revision materials and instructions for you to get started. Once the exam date has arrived, you will be sent an invite to a video call with an invigilator, who will set up your exam for you and answer any questions you have.

If you have been asked to achieve a level 1 qualification, then this exam will certainly fulfil that need. This qualification is Ofqual-approved, meaning it is widely accepted as a level 1 qualification.

Your results time can vary depending on when you take your exam. We offer fast track functional skills exam results, meaning your results can take anywhere between 5 and 16 working days to get back to you, but usually take less than 2 weeks.

All refunds must be requested via email. If you cancel your exam within 14 days of booking, then a full refund will be provided, minus a small administration fee. The exceptions to this rule are: 

1. You have taken the exam during this time.
2. You have purchased the exam with a date that is within 2 weeks. This is considered a fast track booking, which means we pay for the exam and invigilation space straight after booking is made to ensure we can secure the exam timeslot. Therefore, no refunds can be provided for these exams.

Taking an exam online allows for much more freedom of choice compared to most in-person exams. Our online exams allow you to choose when you wish to sit your exam, as well as where you want to take it from. As long as you have a laptop or computer,  a working webcam and microphone, and a stable internet connection, you can sit the exam from anywhere you like.

The exam is split into two sections, section A and section B. Section A will last 30 minutes, and section B will last 90 minutes, for a total of 2 hours.

The pass mark can vary from test to test depending on the difficulty, but generally the pass percentage is around 50% – 60%.

You are only allowed to use a calculator for Section B of the paper. Section A is a non-calculator section.